FAQ

FAQ

intensity5 Frequently Asked Question

How do I create an account?

1. Click the "Register" link at the top right side of our site.
2. Fill out the required fields.
3. Click submit.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our "Privacy Policy" for more information.

How do I edit my account information?

Click the "My Account" link at the top right hand side of our site to edit your account information.

I forgot my password.

Click the "Forgot your password? Click Here". link under the login box .That link will send an email to you with your new password.

How is the Pricing and Payment?

Price for all our products is $39.99 and shipping fee is $10.00; valid only for orders shipped within the continental US, $25 for International Shipping Rates (may subject to change).

Online payment is accepted. We accept Visa, MasterCard, American Express, and Discover.

How do I get my order(s)?

Orders will only be processed by intensity5 when payment of the order has been made in full to intensity5 at the time the order is processed, or these orders are released on goodwill to the Purchaser at the discretion of intensity5.

intensity5 has the sole legal right to determine any refunds, backorders or to supply new or replacement items on any order that has been delivered with missing or any incorrect items.

What if my order didnít arrive on time?

intensity5 is not responsible or liable in any way for goods not arriving at the destination by a due date. Goods are dispatched from our warehouse 7-14 days from when an order is received and all monies are paid.

intensity5 will always put an effort to deliver all goods as requested on time but are not responsible or legally liable for any delays in delivery to the Purchaser.

What if I received a Damaged Item?

All merchandise must be inspected immediately. Damage Claims must be made within 4 days of delivery. If you think you have a damaged claim please contact us at info@intensity5.com or call us at 703-652-4494. A customer service representative will be glad to help you return the items for a replacement. The original packing slip must be included with your returned damaged merchandise.

How do I Return an Item?

All sublimated shorts are subject to a Seven (7) day return policy upon delivery. Product must be unworn, with tickets attached, and accompanied by the original packing list/invoice. Items will be returned for a refund or replacement, less shipping charges.

Credit claims for shortages must be notified within Two (2) working days of receipt of goods. Products sent as ordered will not be returnable to intensity5 under any circumstances if decorated with player names, numbers or other markings unless the incorrect style, incorrect size or damaged goods have been received by the Purchaser.

Shipping charges are not refundable for any purchases. We do NOT refund the cost of shipping only the purchase price of the item. The Purchaser will be responsible for all costs and charges involved in the return of the goods unless otherwise negotiated prior to with intensity5. Embroidered, Hemmed, Customized or Altered items to your specifications are NOT RETURNABLE, EXCHANGEABLE, or REFUNDABLE.

intensity5 will determine what action will be taken, if the goods are incorrectly decorated.

How do I cancel an order?

Goods may be returned if not decorated, that is, without customized names, number, logos or other markings by the Purchaser. They must still have the original tags/packaging retained for a credit.
If any order is cancelled within 2 working days, products that are ordered without customized names, numbers, logos or other markings, then the Purchaser will be refunded all dues paid - minus a $20 restocking fee and minus reasonable postage costs.

Return Authorization Required

Before you return or exchange any item for any reason, you must first contact us for a Return Authorization number (RA) and shipping instructions. A return Authorization number (RA) is required for all returns or exchanges.
We highly recommend that you return your merchandise via common carrier (UPS, DHL, etc.) that will provide you a tracking number. Items sent, but not received by intensity5, will NOT receive credit as an accepted return. Items received without a Return Authorization Number (RA) will be refused and sent back to you.